Frequently Asked Questions (FAQ)

1. How do I order my part?
2. How do I get a quote (RFQ)?
3. How do I pay?
4. Do you buy surplus material?
5. What are your hours of operation?
6. To whom do I email my order?
7. What is your fax #?
8. Where are you located?
9. Do you ship to Canada or other countries?
10. Do you offer same-day shipping service?
11. Do you offer emergency shipping service?
12. When will my order ship?
13. What is the cut-off time for ordering so that my shipment will be shipped today?
14. How do I get a tracking number?
15. What are your weight limits for shipping?
16. Do you have a minimum order size, quantity or dollar value?
17. What manufacturers do you carry?
18. The part that I'm looking for is obsolete. Can you help me?
19. The part I need is not obsolete but it is not in stock. Can you order it for me?
20. Can I buy used parts or modules? What types of conditions do you offer?
21. I only need a spare until my machine is up and running. Do you rent your parts?
22. Can you repair my part?
23. Do you offer a warranty on your merchandise?
24. How do I return a part (RMA)?
25. Is there a restocking fee for returning material?
26. How do I apply for credit?
27. Why do I have to pay California sales tax?
28. Are you authorized distributors?

1. How do I order my part?

   All orders are completed via phone, fax, or email. At this time we do not offer a cart for online or website purchasing.

2. How do I get a quote (RFQ)?

   Search for your part number. Add the part to your Request For Quote (RFQ) by clicking on the Add-to-RFQ button. You may also add items to your RFQ directly from search results by clicking on the RFQ cart icon. When you are done adding items click on the RFQ tab and then the Checkout button. Let us know where to send your quote and if you have any special requests. Finally, submit your RFQ with the Submit-RFQ button. Quotes may also be requested via phone (888) 450-0301, fax (510) 995-3398, or email sales at santaclarasystems dot com.

3. How do I pay?

   Accepted methods of payment are by credit card including Visa, MasterCard, American Express (AMEX), Discover as well as by Dwolla, wire transfer, PayPal, COD, and by company check.

4. Do you buy surplus material?

   Yes. Please submit your list to We Also Buy or via email to buyer at santaclarasystems dot com.

5. What are your hours of operation?

   Our doors are open 8AM to 7PM PST Monday through Friday. However we offer 24-hour emergency service. If you have an after-hours emergency call (888) 450-0301 and select option 3.

6. To whom do I email my order?

   Email orders to sales at santaclarasystems dot com.

7. What is your fax #?

   Our fax number is (510) 995-3398.

8. Where are you located?

   We are located at 2060 North Loop Road, Alameda, CA 94502, just five minutes from the Oakland International Airport (OAK). See our Place Page.

9. Do you ship to Canada or other countries?

   Yes. We ship to Canada and to over 190 other countries as allowed by United States export regulations.

10. Do you offer same-day shipping service?

    Yes. We have a variety of same-day services ranging from UPS, FedEx, courier, and airport pick-up.

11. Do you offer emergency shipping service?

    Yes. If you have an after-hours emergency call (888) 450-0301 and select option 3.

12. When will my order ship?

    Most orders are shipped the same-day.

13. What is the cut-off time for ordering so that my shipment will be shipped today?

    Generally orders processed before 4:30 PST are shipped the same-day. Special arrangements can be made after 4:30 PST on a case by case basis.

14. How do I get a tracking number?

    Tracking numbers are automatically emailed to the email address you provided in your order at the close of each business day.

15. What are your weight limits for shipping?

    Packages can be up to 150lbs (70 kg), packages can be up to 165 inches (419 cm) in length and girth combined, packages can be up to 108 inches (270 cm) in length, and packages with a large size-to-weight ratio require special pricing and dimensional weight calculations. Oversized packages will require freight arrangements.

16. Do you have a minimum order size, quantity or dollar value?

    No.

17. What manufacturers do you carry?

    Please browse over 500 different manufacturers on our Manufacturers page.

18. The part that I'm looking for is obsolete. Can you help me?

    Yes. We specialize in hard-to-find and obsolete parts.

19. The part I need is not obsolete but it is not in stock. Can you order it for me?

    Yes. We are able to order many parts with varying lead times.

20. Can I buy used parts or modules? What types of conditions do you offer?

    Yes. You can buy used material at a substantial discount. We offer new, used, and refurbished merchandise.

21. I only need a spare until my machine is up and running. Do you rent your parts?

    Yes. Depending on availability you may inquire about part rentals.

22. Can you repair my part?

    Yes. Please call us for more information.

23. Do you offer a warranty on your merchandise?

    Yes. Our parts come with a six month warranty.

24. How do I return a part (RMA)?

    Please call our RMA department (510) 995-3390 x210.

25. Is there a restocking fee for returning material?

    Yes. There is a 25% restocking fee in most cases.

26. How do I apply for credit?

    All applications for credit are processed by our credit department. Please email your inquiry to sales at santaclarasystems dot com. You will be sent a credit application which we will use to determine your credit status.

27. Why do I have to pay California sales tax?

    If you are exempt from California sales tax we require you to provide us with a reseller certificate/permit.

28. Are you authorized distributors?

    No. We are wholesale electrical consolidators that distribute industrial electronic parts for factory automation.