Frequently Asked Questions (FAQ)

How do I order my part?
All orders are completed via phone, fax, or email. Phone orders must be verified in writing. At this time, we do not offer a cart for online or website purchasing.

How do I submit a request for quote (RFQ)?
Online you may use our Get-A-Quote feature. Quotes may also be requested via phone (888) 450-0301, fax (510) 995-3398, or email sales at santaclarasystems dot com.

How do I pay?
Accepted methods of payment are by credit card including Visa, MasterCard, American Express (AMEX), Discover as well as by Dwolla, wire transfer, COD, and by company check.

Do you buy surplus material?
Yes. Please submit your list to We Also Buy or via email to buyer at santaclarasystems dot com.

What are your hours of operation?
Our doors are open 8AM to 7PM Pacific Time Monday through Friday. However we offer 24-hour emergency service. If you have an after-hours emergency call (888) 450-0301 and select Option 3.

To whom do I email my order?
Email orders to sales at santaclarasystems dot com.

What is your fax #?
Our fax number is (510) 995-3398.

Where are you located?
We are located at 2060 North Loop Road, Alameda, CA 94502, just five minutes from the Oakland International Airport (OAK). See our Place Page.

Do you ship to Canada or other countries?
Yes. We ship to Canada and to over 190 other countries as allowed by United States export regulations.

Do you offer same-day shipping service?
Yes. We have a variety of same-day services ranging from UPS, FedEx, courier, and airport pick-up.

Do you offer emergency shipping service?
Yes. If you have an after-hours emergency call (888) 450-0301 and select Option 3.

When will my order ship?
Most orders are shipped the same day as ordered.

What is the cut-off time for ordering so that my shipment will be shipped today?
Generally orders processed before 4:30 Pacific Time are shipped the same day. Special arrangements can be made after 4:30 Pacific Time on a case-by-case basis.

How do I get a tracking number?
Tracking numbers are automatically emailed at the close of each business day to the email address you provided in your order.

What are your weight limits for shipping?
Packages can be up to 150lbs (70 kg). Packages can be up to 165 inches (419 cm) in length and girth combined. Packages can be up to 108 inches (270 cm) in length. Packages with a large size-to-weight ratio require special pricing and dimensional weight calculations. Oversized packages will require freight arrangements.

Do you have a minimum order size by quantity or dollar value?
No.

What manufacturers do you carry?
Please browse over 500 different manufacturers on our Manufacturers page.

The part that I'm looking for is obsolete. Can you help me?
Yes. We specialize in hard-to-find and obsolete parts.

The part I need is not obsolete but it is not in stock. Can you order it for me?
Yes. We are able to order many parts with varying lead times.

Can I buy used parts or modules? What types of conditions do you offer?
Yes. You can buy used material at a substantial discount. We offer new, used, and refurbished merchandise.

I only need a spare until my machine is up and running. Do you rent your parts?
Yes, depending on availability. Feel free to inquire about part rentals.

Can you repair my part?
Please call us for more information.

Do you offer a warranty on your merchandise?
Yes. Our parts come with a six-month warranty.

How do I return a part (RMA)?
Please call our RMA department (510) 995-3390 x210.

Is there a restocking fee for returning material?
Yes. There is a 25% restocking fee in most cases.

How do I apply for credit?
All applications for credit are processed by our Credit Department. Please email your inquiry to sales at santaclarasystems dot com. You will be sent a credit application which we will use to determine your credit status.

Why do I have to pay California sales tax?
If you are exempt from California sales tax we require you to provide us with a reseller certificate/permit.

Are you authorized distributors?
No. We are wholesale electrical consolidators that distribute industrial electronic parts for factory automation.